February 10th, 2017:
ZoomSupport has announced that its Service Center operation has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
ZoomSupport COO, Mykola Tymkiv, noted “It was very important for ZoomSupport’s Service Center to receive this certification from BenchmarkPortal as it proves and recognizes the quality of the work we do and the services we provide. It also allows our company to expand internationally and enter new markets and business directions. BenchmarkPortal has brought a high level of expertise and professionalism to the process of certification which is greatly appreciated by all members of the ZoomSupport Team.”
Contact Centers achieve the Center of Excellence award based on best-practice metrics drawn from the world’s largest database of contact center metrics. Thus, the criteria for certification are rigorously objective and based on performance data that are audited and validated by researchers at BenchmarkPortal.
“I warmly congratulate ZoomSupport on the certification of its Service Center”, stated BenchmarkPortal CEO Bruce Belfiore. “This is indeed a significant achievement and shows exceptional results on the part of both management and the front-line team.” This center met and surpassed rigorous standards of efficiency and quality in order to earn the designation. BenchmarkPortal certification is unique in that its achievement is ascertained strictly ‘by the numbers’. An experienced team audits and verifies the center’s key performance indicators and compares that data to data from peer organizations. This is different from other certification programs that typically focus on process handling methods and procedures, rather than actual results.
The BenchmarkPortal database of contact center metrics was begun at Purdue University in 1995 and is the world’s largest and most respected repository of industry metrics. The combination of benchmarked metrics and best practice methodology accurately indicate a call center’s ability to deliver service that is both efficient and effective.
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and aim for world-class performance in their industry look to BenchmarkPortal benchmarking and certification to validate their work and achieve recognition for their centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position and thus enhance enterprise value. Those interested in learning more about Center of Excellence Certification, assessments and training should go to www.benchmarkportal.com/call-center-certification
About BenchmarkPortal
BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize the cost efficiency and the quality of service in their operations. For more information on BenchmarkPortal call 1-800-214-8929 or visit www.BenchmarkPortal.com
