COLUMBUS, Ohio – May 28, 2024 – Bread Financial™ (NYSE: BFH), a tech-forward financial services company that provides simple, flexible payment, lending and saving solutions, today announced it has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
In addition to the designation, BenchmarkPortal identified Bread Financial as an industry leader in several categories, including the speed of calls answered, associate attendance, average queue time and average of inbound calls abandoned.
"Our customer care team has built a history of excellence by putting our customers first, and this distinction is a testament to their role as the heart of our customer experience,” said Val Greer, executive vice president and chief commercial officer, Bread Financial. “They’re not just resolving issues; they’re consistently going the extra mile and building trust and loyalty with every interaction. I am so proud of their hard work and dedication every day that led to an industry-leading 19th consecutive time for this recognition.”
Our customer care team has built a history of excellence by putting our customers first, and this distinction is a testament to their role as the heart of our customer experience. They’re not just resolving issues; they’re consistently going the extra mile and building trust and loyalty with every interaction."
Val Greer - Executive Vice President and Chief Commercial Officer, Bread Financial
The Center of Excellence certification is awarded to customer service contact centers that rank in the top 10% of the contact centers surveyed. They are judged against a balanced scorecard of metrics for efficiency and effectiveness. Those contact centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.
“This Certification attests to the fact that contact center leaders have successfully balanced efficiency and effectiveness in their operations,” said Bruce Belfiore, CEO, Benchmark Portal. “By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important sector.”
BenchmarkPortal has become a global leader in the contact center industry since it began in 1995, hosting the world’s largest database of contact center metrics. They also provide benchmarking, certification, training consulting and industry reports.
About Bread Financial™
Bread Financial™ (NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread Cashback™ American Express® Credit Card and Bread Savings™ products.
Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000+ global associates and is committed to sustainable business practices. To learn more about Bread Financial, visit breadfinancial.com or follow us on Facebook, LinkedIn, Twitter/X and Instagram.