Contact Center News

Bread Financial™ named Center of Excellence from BenchmarkPortal for industry-leading 19th consecutive time

May 28, 2024 7:54:28 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

COLUMBUS, Ohio – May 28, 2024 – Bread Financial™ (NYSE: BFH), a tech-forward financial services company that provides simple, flexible payment, lending and saving solutions, today announced it has been certified as a Center of Excellence by BenchmarkPortal. ...

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Health Net Federal Services Named Top Contact Center Awardee

Mar 29, 2024 3:48:43 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

ARLINGTON, Va. , March 29, 2024 /PRNewswire/ -- Health Net Federal Services, LLC (HNFS), a managed health care service for the Defense Health Agency's TRICARE West region and wholly-owned subsidiary of Centene Corporation (NYSE: CNC), announced today it has ...

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Ameritas Celebrates 17th Center of Excellence Certification

Mar 29, 2024 3:46:41 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

NEWS PROVIDED BY Ameritas 29 Mar, 2024, 10:10 ET LINCOLN, Neb., March 29, 2024 /PRNewswire/ -- The group division of Ameritas proudly announces its 17th consecutive certification as a BenchmarkPortal Center of Excellence, solidifying its position as a leader ...

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California Regional MLS Earns Center of Excellence Recognition from BenchmarkPortal for the Sixth Consecutive Year

Feb 29, 2024 4:15:14 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

NEWS PROVIDED BY California Regional MLS 29 Feb, 2024, 12:00 ET CHINO HILLS, Calif., Feb. 29, 2024 /PRNewswire/ -- The customer care center for California Regional MLS (CRMLS) has been certified as a Center of Excellence by BenchmarkPortal for 2023, marking ...

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BenchmarkPortal Recertifies TriWest’s Contact Center as Center of Excellence

Aug 15, 2023 1:40:51 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

PHOENIX (August 15, 2023) – The TriWest Healthcare Alliance (TriWest) Contact Center has been recertified for the third consecutive year as a Center of Excellence by BenchmarkPortal, an industry leader in contact centers providing benchmarking, certification, ...

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Bread Financial™ receives “Center of Excellence” certification from BenchmarkPortal for industry-leading 18th consecutive time

Jun 20, 2023 1:42:00 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

COLUMBUS, Ohio – June 20, 2023 – Bread Financial™ (NYSE: BFH), a tech-forward financial services company that provides simple, flexible payment, lending and saving solutions, today announced it has received BenchmarkPortal’s “Center of Excellence'' ...

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State National Achieves Center of Excellence Certification From BenchmarkPortal

Feb 27, 2023 1:29:00 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Leading portfolio protection provider adds prestigious Center of Excellence Certification for its Customer Contact Center to its long list of accolades February 27, 2023

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Canon U.S.A., Inc. Again Earns Prestigious Center of Excellence Certification from BenchmarkPortal

Dec 16, 2022 2:04:03 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

MELVILLE, N.Y., Dec. 15, 2022 /PRNewswire/ -- Canon U.S.A., Inc., a leader in digital imaging solutions, again saw its Customer Solutions Center earn recognition from BenchmarkPortal, garnering certification as a Center of Excellence for the 14th consecutive ...

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State National Companies Achieves Center of Excellence Certification From BenchmarkPortal

Dec 13, 2022 2:32:36 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Leading portfolio protection provider adds prestigious Center of Excellence Certification for its Customer Contact Center to its long list of accolades

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National General Lender Services Earns 16th Consecutive Call Center of Excellence Certification

Apr 21, 2022 10:09:00 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

April 21, 2022 National General Lender Services (NGLS) is proud to announce we have earned the independent Center of Excellence certification from BenchmarkPortal for call center excellence. National General is the only call center in the lender-placed ...

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Health Net Federal Services Earns Prestigious Center of Excellence Recognition from BenchmarkPortal for Tenth Consecutive Year

Mar 7, 2022 10:45:13 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

RANCHO CORDOVA, Calif., March 1, 2022 /PRNewswire/ -- Health Net Federal Services, LLC, (HNFS), a wholly-owned subsidiary of Centene Corporation (NYSE:CNC), announced today that its call center has been certified as a Center of Excellence by BenchmarkPortal ...

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Ameritas earns 15th BenchmarkPortal Center of Excellence certification

Feb 21, 2022 2:03:33 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

LINCOLN, Nebraska (Feb. 23, 2022) – For the 15th consecutive year, the Ameritas group division earned BenchmarkPortal’s Center of Excellence certification. To earn it, contact centers must meet or surpass strict standards each year. Because of this, Center of ...

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Assurant Earns Prestigious ‘Center of Excellence’ Recognition from BenchmarkPortal for 2021

Jan 12, 2022 7:17:07 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

NEW YORK, Jan. 11, 2022 – Assurant, Inc. (NYSE: AIZ), a global provider of lifestyle and housing solutions that support, protect, and connect major consumer purchases, today announced that it has been certified as a Center of Excellence by BenchmarkPortal. ...

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Sauder Woodworking Customer Support Contact Center Receives ‘Center of Excellence’ Certification for 17th Consecutive Year

Dec 17, 2021 8:11:05 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

ARCHBOLD, Ohio — December 13, 2021 —

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Canon U.S.A., Inc. Garners Prestigious Center of Excellence Recognition from BenchmarkPortal

Dec 1, 2021 9:06:01 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Tue, November 30, 2021, 7:09 AM

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Bright MLS Earns Prestigious BenchmarkPortal Center of Excellence Recognition Second Consecutive Year

Sep 21, 2021 11:52:01 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

September 20, 2021 04:48 PM Eastern Daylight Time

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Midstate Radiology Associates, LLC Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

Aug 11, 2021 11:48:34 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Contact centers that are certified by BenchmarkPortal are committed to delivering effective and efficient customer service.

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TriWest Earns Prestigious Center of Excellence Recognition from BenchmarkPortal for Superior Customer Service

Jul 27, 2021 2:49:19 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Phoenix, AZ (July 26, 2021) – TriWest Healthcare Alliance, headquartered in Phoenix, Arizona, announced the company has been certified as a Center of Excellence by BenchmarkPortal for superior customer service provided by TriWest contact center staff serving ...

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Alliance Data Card Services Receives “Center of Excellence” Certification from BenchmarkPortal for Industry-Leading 16th Time

Apr 27, 2021 3:37:46 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

COLUMBUS, Ohio, April 26, 2021 - Alliance Data Card Services has received BenchmarkPortal’s “Center of Excellence” certification for a record-setting 16th time in the financial services/credit industry. The repeated recognition of Alliance Data as a Top ...

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Ameritas earns BenchmarkPortal Center of Excellence certification

Mar 4, 2021 9:31:54 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Feb 23, 2021 | Dental, Employee Benefits, News Releases

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Canon U.S.A., Inc., Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

Jan 7, 2021 9:08:12 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

NEWS PROVIDED BY Canon U.S.A., Inc. Jan 06, 2021, 10:17 ET This year marks the 12th consecutive year the company has received this recognition. MELVILLE, N.Y., Jan. 6, 2021 /PRNewswire/ -- In a year which many customers valued high-quality service and support ...

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CRMLS Customer Care Department Earns Third Consecutive Center of Excellence Recognition from BenchmarkPortal

Jan 7, 2021 9:05:47 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

CHINO HILLS, Calif., Jan. 6, 2021 /PRNewswire/ -- CRMLS is proud to announce that its Customer Care Department has been certified as a Center of Excellence by BenchmarkPortal for the third year running. The Center of Excellence recognition is one of the most ...

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Sauder Woodworking Customer Support Contact Center Receives ‘Center of Excellence’ Certification for 16th Consecutive Year

Oct 1, 2020 9:13:50 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

ARCHBOLD, Ohio — September 15, 2020 — Sauder Woodworking Co. has received a Center of Excellence certification for its customer support contact center for a 16th consecutive year. Contact centers achieve the Center of Excellence distinction based on ...

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Egis Projects, Inc. Earns Ninth Consecutive Center of Excellence Certification from BenchmarkPortal

Jun 12, 2020 12:43:25 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

ORLANDO, Fla. (June 12, 2020) – Egis Projects, Inc., a major developer of infrastructure projects, has recently announced its ninth consecutive year achievement of the Center of Excellence Certification by BenchmarkPortal. The Center of Excellence recognition ...

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Alliance Data Card Services Receives "Center of Excellence" Certification from BenchmarkPortal for Industry-Leading 15th Time

Apr 16, 2020 3:49:48 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

COLUMBUS, Ohio, April 16, 2020 -- Alliance Data’s card services business, a provider of market-leading private label, co-brand and commercial card programs, has received BenchmarkPortal’s “Center of Excellence” certification for a record-setting 15thtime in ...

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Assurant Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

Mar 11, 2020 9:48:57 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Assurant has recently announced that they have been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.

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National General Achieves its 14th consecutive Call Center of Excellence Certification

Feb 21, 2020 10:32:38 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

February 21, 2020 National General Lender Services (National General) has once again proudly earned the Center of Excellence re-certification for its call centers from BenchmarkPortal for the 14th consecutive year. This commitment to excellence has been ...

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Canon Earns Prestigious Center of Excellence Recognition from BenchmarkPortal for the 11th Consecutive Year

Jan 3, 2020 5:25:16 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

MELVILLE, NY, January 2, 2020 – Highlighting the company’s dedication to customer service, Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce it has been certified as a Center of Excellence by BenchmarkPortal for the 11th ...

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OEC Earns Center of Excellence Recognition for Twelfth Consecutive Year

Dec 11, 2019 12:30:21 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

CLEVELAND, OH, December 10, 2019 – OEConnection LLC (OEC), a leading technology employer in Northeast Ohio, has been certified by BenchmarkPortal as a Center of Excellence, a prestigious award in the customer service and support industry. The Center of ...

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Florida Blue Member Contact Center Earns Center of Excellence Recognition

Sep 3, 2019 11:44:21 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

BenchmarkPortal award recognizes top 10% of nation's call center

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MAXIMUS Contact Centers in Georgia, Indiana, New York and Texas Recognized as Center of Excellence by BenchmarkPortal

Jun 25, 2019 11:47:31 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

June 24, 2019 04:30 PM Eastern Daylight Time

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MAXIMUS Federal Receives Call Center of Excellence Recognition from BenchmarkPortal

Apr 24, 2019 5:45:39 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

April 24, 2019 09:00 AM Eastern Daylight Time

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Proctor Financial Recognized For Contact Center Performance

Apr 3, 2019 3:34:26 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Proctor Financial Inc., an insurance tracking and lender-placed insurance provider for mortgage servicers, recently earned a Top Contact Center award for 2019 from BenchmarkPortal.

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Ameritas Group Division Earns 12th Center of Excellence

Mar 26, 2019 3:08:46 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Lincoln, Neb., (March 25, 2019) – One dozen. That’s how many Center of Excellence Call Center Certifications from BenchmarkPortal the group division of Ameritas Life Insurance Corp. has earned since 2006. Only a handful of other companies have achieved this ...

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Alliance Data Ranks Among BenchmarkPortal's Top Contact Centers, Receives "Center of Excellence" Certification For Industry-Leading 14th Time

Mar 22, 2019 11:37:18 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Contact centers earn high marks in responsiveness, caller satisfaction

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Christian Brothers Services Takes Top Honors for Call Center

Mar 14, 2019 1:26:25 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Published: March 13, 20192:20 pm Author Ryan Ostry Christian Brothers Services (CBS) Customer Care Center is being recognized as a leader in the call center industry and was recently named the Most Improved Call Center in the U.S. for Small Centers for 2019 ...

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EFG Companies Announces F&I Client Satisfaction Research, Auditor Performance Results

Feb 12, 2019 1:34:51 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

DALLAS, TX (February 12, 2019) EFG Companies, the innovator behind the award-winning, Hyundai Assurance program, today announced results from several independent firms’ research and auditing efforts. In EFG’s bi-annual Client Satisfaction Study fielded by ...

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CRMLS Customer Care Department Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

Jan 17, 2019 2:14:34 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

CHINO HILLS, Calif., Jan. 16, 2019 /PRNewswire/ -- CRMLS is proud to announce that the CRMLS Customer Care Department has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards ...

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OEC Recognized as Center of Excellence for 11th Straight Year

Jan 9, 2019 4:26:30 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

OEC has been certified as a Center of Excellence by BenchmarkPortal for the eleventh year in a row. The Center of Excellence Award recognizes quality and cost-efficiency measures of customer care centers.

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Canon Celebrates a Decade of Dedication to Customer Service with Tenth BenchmarkPortal Center of Excellence Certification

Jan 7, 2019 9:03:02 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

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Gateway Mortgage Group Earns Center of Excellence Recognition for a Second Consecutive Year

Aug 20, 2018 9:26:25 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

BenchmarkPortal certifies company as industry leader in customer service August 20, 2018 11:01 AM Eastern Daylight Time

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National General Lender Services Earns 12th Consecutive Center of Excellence Certification

May 21, 2018 10:26:32 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

May 22, 2018 National General Lender Services (National General) has earned the Center of Excellence recertification for its call centers from BenchmarkPortal for the 12th consecutive year. This commitment to persistent excellence has been achieved by only ...

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Rotary Support Center certified as Center of Excellence for the 2nd year

Apr 30, 2018 3:31:52 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

April 5, 2018 - The Rotary Support Center has earned BenchmarkPortal's certification as a Center of Excellence for the 2nd year in a row, a noted designation in the customer service and support industry. The certification puts Rotary's Support Center in the ...

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Canon U.S.A. Exhibits Continued Dedication to Customer Service and Receives BenchmarkPortal Center of Excellence Certification for Ninth Consecutive Year

Jan 25, 2018 8:00:00 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

MELVILLE, N.Y., January 24, 2018 – Showing steadfast commitment to service and support, the Business Imaging Solutions Group (BISG) Technical Support Center of Canon U.S.A., Inc., a leader in digital imaging solutions, proudly receives the “Center of ...

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108-KPI Multi-Channel Contact Center Benchmark Report

Jan 24, 2018 8:00:00 AM |

Press Releases, call center kpi's, key performance indicators, call center benchmarking

BenchmarkPortal announces the launch of its Multi-Channel Contact Center Benchmark Report, which represents a major advance over previous efforts to benchmark multi-channel and omni-channel contact centers. Holder of the world’s largest and most respected ...

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Sauder Call Center Earns Center of Excellence Award

Jan 9, 2018 12:11:57 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

For the 13th consecutive year, Sauder Woodworking Co. has received a Center of Excellence certification for its customer support contact center. BenchmarkPortal, a firm that compiles customer service metrics and advises on best practices in the sector, awards ...

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BenchmarkPortal Certifies McKesson Specialty Health’s Third Party Logistics Service Center as Center of Excellence

Dec 21, 2017 10:42:52 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

The McKesson Specialty Health Customer Care Contact Center has been certified as a Center of Excellence by BenchmarkPortal for the Third Party Logistics (3PL) Service Title/Non-Title business. This marks the first time that the Customer Care Contact Center in ...

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Church Mutual Service Center Named Center of Excellence for Ninth Year

Dec 15, 2017 2:47:21 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Church Mutual Insurance Company’s National Customer Service Center has been recertified for the ninth year as a Center of Excellence by BenchmarkPortal.

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Delta Dental of Arizona Earns National Recognition for Customer Service

Oct 27, 2017 9:29:33 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Delta Dental of Arizona announced its certification as a Center of Excellence by BenchmarkPortal, a leader in contact center certification and training. The Center of Excellence recognition is one of the most prestigious awards in the customer service and ...

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Delta Dental of Wisconsin Benefit Center Recognized as “Center of Excellence"

Oct 5, 2017 10:48:32 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

October 4, 2017 ‐ The Delta Dental of Wisconsin Benefit Center, servicing businesses, their employees and family members, and dentists, has been recognized as a “Center of Excellence” by BenchmarkPortal, a global leader in contact center benchmarking, ...

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BenchmarkPortal Joins NICE inContact DEVone Developer Program Adding Automated Benchmarking to CXexchange Marketplace

Sep 20, 2017 10:27:12 AM |

Benchmarking, call center benchmarking, automated benchmarking, ibenchmark

iBenchmark enhances CXone with benchmark data that drives improvement programs for nice inContact users Salt Lake City, September 13, 2017 – NICE inContact (Nasdaq:NICE) today announced that BenchmarkPortal has joined the DEVone developer program and has ...

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Gateway Mortgage Group Earns Top Award for Customer Service Levels

Jun 30, 2017 4:33:14 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

June 30, 2017 – Gateway Mortgage Group, a privately held mortgage company offering origination’s, servicing, and correspondent lending, was recently recognized as a Call Center of Excellence by BenchmarkPortal. The Call Center of Excellence award is one of ...

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Gateway Mortgage Group Earns Top Award for Customer Service

Jun 20, 2017 4:30:00 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

June 20, 2017 - JENKS, OK – Gateway Mortgage Group, a privately held mortgage company offering originations, servicing, and correspondent lending, was recently recognized as a Call Center of Excellence by BenchmarkPortal. The Call Center of Excellence award ...

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Rotary Support Center certified as Center of Excellence

Apr 27, 2017 4:35:00 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

April 27, 2017 - The Rotary Support Center has earned BenchmarkPortal's certification as a Center of Excellence, a noted designation in the customer service and support industry. The certification puts Rotary's Support Center in the top 10 percent of industry ...

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National General Lender Services Earns 11th Consecutive Center of Excellence Certification

Apr 21, 2017 1:44:26 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

March 28, 2017 – National General Lender Services (National General) has secured the Center of Excellence re-certification for its call centers from BenchmarkPortal for the 11th consecutive year.

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PGBA Earns BenchmarkPortal's Center of Excellence Certification

Apr 18, 2017 9:41:34 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

FLORENCE, S.C. – March 15, 2017 – PGBA, LLC, a business process outsourcing company for government and private healthcare payers, was recognized as a Certified Center of Excellence by BenchmarkPortal.

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MAXIMUS Contact Center Operations in Texas Recertified as Centers of Excellence

Apr 11, 2017 3:51:00 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

RESTON, Va.–(BUSINESS WIRE)–MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced todaythat two of its customer contact centers in Texas have achieved re-certification as a Center of Excellence by BenchmarkPortal. These customer ...

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OEC® Earns Prestigious Center of Excellence Recognition for Ninth Year!

Apr 5, 2017 7:52:18 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

OEC has been certified as a Center of Excellence by BenchmarkPortal that recognizes quality and cost efficiency of contact centers throughout North America.

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Ameritas Group Division Earns Tenth Consecutive Center of Excellence Certification

Mar 17, 2017 12:53:49 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Lincoln, Neb. (March 10, 2017) –The group division of Ameritas Life Insurance Corp. has earned BenchmarkPortal’s Center of Excellence Call Center Certification for the tenth consecutive year. “When you call Ameritas, we want to help you as quickly as possible ...

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Alliance Data's Card Services Business Earns BenchmarkPortal 'Center Of Excellence' Certification For 12th Time, Ranks Second In 'Top Contact Centers' Among Large Companies For 2017

Mar 9, 2017 2:09:17 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Alliance Data has achieved ‘Center of Excellence’ designation more often than any other company in the financial services/credit industry; Awards demonstrate continued achievement in superior customer service COLUMBUS, Ohio, March 9, 2017 — Alliance Data’s ...

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