Industry recognition highlights nearly 30 years of innovation in contact center training and coaching
“This recognition reflects the real-world impact our programs have on contact center performance,” said Bruce Belfiore, CEO. “For nearly 30 years, we’ve focused on delivering practical, results-driven training that empowers teams at every level from frontline agents to senior leadership. This award validates that commitment.”
BenchmarkPortal’s College of Call Center Excellence has become a trusted resource for contact center leaders seeking structured, expert-led curriculum across all roles, including agents, supervisors, quality analysts, workforce managers, and directors. The program has been widely recognized by leading industry organizations, including SOCAP, PACE, ICUCCC, and SHRM, for its comprehensive approach and adherence to professional learning standards.
Complementing the program, BenchmarkPortal’s Learning Channel Plus micro-learning platform delivers targeted coaching through nearly 50 on-demand video modules. Popular topics include:
Active Listening
Effective call handling and de-escalation techniques
Building customer empathy and engagement
These resources are used by organizations worldwide to enhance agent performance, improve customer experience, and drive measurable results.
For more information about BenchmarkPortal’s award-winning training programs, visit benchmarkportal.com or contact Alan Pottkotter, Chief of Staff, BenchmarkPortal at alanpottkotter@benchmarkportal.com.
About BenchmarkPortal
BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. In addition to its College of Call Center Excellence training programs, recognized in the 2026 Stevie Awards, its Center of Excellence certification is among the industry's most distinguished awards and is only achieved by the top customer care call centers studied across the United States. BenchmarkPortal also offers industry-leading assessments, research, CCaaS and the annual Call Center Campus Conference.