MANAGING WITH COVID-19 | BenchmarkPortal's Virtual Town Hall

Air date: April 3rd, 2020

Moderator:

Speakers:

• Moderated by BenchmarkPortal’s Bruce Belfiore, who has taken a thought leadership position on the COVID-19 crisis:
  
  
  • The industry’s first article aimed at contact center managers - Coronavirus and Your Call Center: Don't Panic - Plan and Prepare
  • Special edition of CallTalk, with Dr. Charles Fenzi, community health expert - Coronavirus & Contact Center Management | Guest: Dr. Charles Fenzi.
  • CallTalk episode with Christine Cuneen of Hire Image, on the challenges of screening applicants in this time of COVID-19 crisis - Let’s Clear the Smoke about Drug Testing and Background Screening: 2020 Update for Managers | Guest: Christine Cunneen
  • Contact Center World interview distilling insights, information and best practices