Stop botching your incentive plans: Get the science behind the results
Date: September 29, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Dr. Brooks Mitchell Below is the Recording of the show:

Call Center Information: "Learn from a true expert in call center incentive plans. Dr. Brooks Mitchell will step you through the ways to optimize the bang you get for your incentive bucks - - how to avoid common mistakes, or how to design a plan if you don't have one yet. "

Topics: Contact Center Articles, Incentive Plans