Air date: April 3rd, 2020
Moderator:
Bruce Belfiore |
Speakers:
|
Sal Calderon
Customer Care Manager
California Regional MLS (CRMLS) |
 Pamela Roddy
Senior Director Customer Service, Provider Operations , Call Center
MAXIMUS |
 Ann Carlin
Vice President, First Notice of Loss
Erie Insurance Group |
- Moderated by BenchmarkPortal’s Bruce Belfiore, who has taken a thought leadership position on the COVID-19 crisis:
- The industry’s first article aimed at contact center managers - Coronavirus and Your Call Center: Don't Panic - Plan and Prepare
- Special edition of CallTalk, with Dr. Charles Fenzi, community health expert - Coronavirus & Contact Center Management | Guest: Dr. Charles Fenzi.
- CallTalk episode with Christine Cuneen of Hire Image, on the challenges of screening applicants in this time of COVID-19 crisis - Let’s Clear the Smoke about Drug Testing and Background Screening: 2020 Update for Managers | Guest: Christine Cunneen
- Contact Center World interview distilling insights, information and best practices
