Contact center managers have to be sensitive to generational differences for valid, practical reasons. You want to properly understand what employees are saying and thinking AND you want to communicate and motivate in ways that will be properly understood by others. Multi-generational centers are the norm, and they are always a challenge. Now Generation Z is coming along - when many are still grappling with managing the Millenials. This Webinar will help you to work your way through the weeds of these issues, and develop a managerial approach that will bring you success.
