This Webinar will show you how to evaluate and improve your training through a 3-part process:

- Stepping back to give your training strategic context
- Drilling down to assess the nuts and bolts of best practices training programs
- Hearing about how top centers put the pieces together to make it all work

Come join us for a lively session on this key HR issue. Time, attention and investment in employee learning often has the highest and fastest return. Bruce Belfiore will draw on his experiences to illustrate a roadmap from where you are, to where you want to be - - and the benefits you can expect by achieving your training objectives.

Topics: Optimizing Call Center, Call Center Learning