church mutual certified call center by benchmarkportal

For the 13th consecutive year, Sauder Woodworking Co. has received a Center of Excellence certification for its customer support contact center.

BenchmarkPortal, a firm that compiles customer service metrics and advises on best practices in the sector, awards the Center of Excellence designation to customer service call centers that rank in the top 10% of those surveyed, Sauder noted. Contact centers achieve the certification based on best-practice metrics drawn from a database of objective and quantitative data that is audited and validated by BenchmarkPortal research. Benchmark rates call centers based on a scorecard of efficiency and effectiveness metrics.

“It is an honor to receive the Center of Excellence certification again. And this makes 13 years in a row,” said Jacqueline Schnitkey, Sauder director of consumer services. “At Sauder, we are committed to delivering the best customer service within our industry and continuing to surprise and delight customers with unmatched quality and service. We are extremely proud of our staff members and their ongoing commitment to providing the ultimate in customer service.”

About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their call centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the steps to certification are and how they will improve your center’s performance.

About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center indus­try. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit


Topics: Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases