April 5, 2018 - The Rotary Support Center has earned BenchmarkPortal's certification as a Center of Excellence for the 2nd year in a row, a noted designation in the customer service and support industry.
The certification puts Rotary's Support Center in the top 10 percent of industry peers that requested evaluation by BenchmarkPortal for the second year in a row.
The Rotary Support Center received nearly 50,000 phone calls and 84,000 email requests for help last year.
"I am so proud and happy to have such a great team who continue to reach higher levels of performance and break new records and exceed the goals," says Howard Henry, Support Center manager. "This certification is further proof that the Rotary Support Center is dedicated to providing world-class service to Rotarians."
To earn a certification of excellence, the Rotary Support Center was evaluated on efficiency and effectiveness, plus its ability to provide superior service with lower overall costs compared with other centers in the service industry.
BenchmarkPortal is a global consulting services group that provides certification, training, and industry reporting.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1‐800‐214‐8929 or visit www.BenchmarkPortal.com
About Rotary Support Center
Rotary is a global network of 1.2 million neighbors, friends, leaders, and problem-solvers who come together to make positive, lasting change in communities at home and abroad. Solving real problems takes real commitment and vision. For more than 110 years, Rotary members have used their passion, energy, and intelligence to take action on sustainable projects. From literacy and peace to water and health, we are always working to better our world, and we stay committed to the end. https://www.rotary.org/