February 21, 2020
National General Lender Services (National General) has once again proudly earned the Center of Excellence re-certification for its call centers from BenchmarkPortal for the 14th consecutive year. This commitment to excellence has been achieved by only five other call centers in the U.S. National General is the only call center in our industry to obtain this level of success. The certification underscores National General's commitment to operational excellence in the midst of client growth more than doubling volumes during the evaluation period.
BenchmarkPortal is the industry leader in contact center benchmarking, certification, training, assessments, industry reports and custom consulting. The Center of Excellence certification is one of the most distinguished awards in the service and support industry and is only achieved by customer care facilities ranking in the top ten percent of the 20,000 call centers studied across the United States.
"National General's customer care team serves as an extension of our clients to their customers. Therefore, it's crucial that we deliver exceptional service and consistent results." said Art Castner, President of National General Lender Services. He went on to say "We take that responsibility seriously, and 14 consecutive years as a certified Center of Excellence is a strong, external validation of our track record. Further, it demonstrates that our motto of Going Above and Beyond to Protect You™ is more than a tag line but rather the commitment by which we live."
According to BenchmarkPortal CEO Bruce Belfiore, "Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team, the frontline agents - as well as senior
managers, who support and encourage this excellence. National General's contact center professionals have shown exceptional dedication and results, for which I commend them."