Fonolo put together a list compiling their Top Analysts picks covering Contact Center Technology. CEO Bruce Belfiore made the list representing BenchmarkPortal. BenchmarkPortal is very pleased that we have made their top analysts list.
Please see Fonolo’s full list and slideshare presentation here: https://fonolo.com/blog/2014/12/top-analysts-covering-contact-center-tec…
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. The organization hosts the world’s largest database of contact center metrics. Its mission is to provide contact center managers with the tools and information to help optimize efficiency and effectiveness in customer communications. For more information about BenchmarkPortal, please call 800-214-8929 or visit www.benchmarkportal.com