Assurant has recently announced that they have been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
“Several months ago, Assurant Lending Solutions set out to make official what we and our clients have known for years – that we operate a top-tier, industry leading customer service center. I’m proud to say that we recently received the Benchmark Portal certification, confirming the incredible quality of our team’s work and our laser focus on our clients' customers and their satisfaction.” – Garrett Hale SVP Assurant Global Housing
This certification is unique in that its achievement is ascertained strictly “by the numbers.” This means that the BenchmarkPortal team audits and verifies the center’s key performance indicators and compares that data to data from other peer organizations to measure its’ efficiency and effectiveness in serving customers. As a testament to Assurant’s longstanding commitment to providing excellent customer service, they were able to achieve this honor in their first submittal for certification placing it in the top 10% of 20,000 call centers measured in the US.
“We certified Assurant Lending Solution’s customer care operations as a Center of Excellence after evaluating the company’s effectiveness and efficiency in interacting with their customers. We applaud their commitment to superior customer service.” – BenchmarkPortal CEO Bruce Belfiore
From its’ origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.
For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com