Today, we are going to talk to CEO of Americollect, Kenlyn T. Gretz who will explain how this 54 year old company is changing the way collection agencies are viewed by being ridiculously nice to consumer. He will explain how they have data to back up that “Nice” collects more money. How his millennial co-workers are more engaged with the mission of “changing the way collection agencies are viewed.”
Air Date: Wednesday, January 23, 2019 - 10AM/PT
Host: Bruce Belfiore | CEO & Senior Research Analyst | BenchmarkPortal
Guest Speaker: Kenlyn T. Gretz | CEO | Americollect
Season: 10 | Episode Number: 1
Guest: Kenlyn T. Gretz | Americollect
Kenlyn T. Gretz is the President & CEO of Americollect, which has been in business in Wisconsin since 1964. Americollect prides itself on changing the way collection agencies are viewed by being Ridiculously Nice. In 2002, Americollect expanded to include AmeriEBO. AmeriEBO works with the patients to collect on behalf of our clients, as an extension of our client & to provide exceptional customer service while doing so. In 2004, Americollect won the Small Business of the Year Award from the Manitowoc Chamber of Commerce for companies with employees from 25 – 100. In 2008, Kenlyn and Americollect were awarded the “Small Business Solid Growth” award by “Corporate Report Magazine”. For nine consecutive years, 2009-2017 “Inc. Magazine” included Americollect in its list of “5000 Top Growing Privately Held Companies in America”. Only a small percentage of companies make the list twice, much less in back to back years. Americollect team members have consistently (2009-2018) ranked us as the Best Place to Work in Collections, according to InsideARM.com. In 2011, The Chamber of Manitowoc County named Americollect Large Business of the Year. In 2012, Kenlyn’s High School inducted him into their Wall of Fame. Kenlyn was selected as the 2015-2016 United Way Manitowoc County Campaign Chair. Kenlyn is married to Lynn and has five daughters. He enjoys boating, downhill skiing, golfing, traveling and smoking a cigar at the cottage. Americollect employs over 240 employees.
CallTalk Host: Bruce Belfiore | BenchmarkPortal
Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University.
CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.