Almost 70% of Fortune 1000 companies have Big Data initiatives. But even smaller companies are using Big Data techniques to find competitive advantages.
Learn how Big Data is transforming call center operations, and why your company should be planning Big Data analytics to improve customer loyalty and enhance operating efficiency. Host Bruce Belfiore will discuss the possibilities with Geoff Colgan!
Guest Speaker Bio: Geoff brings 25 years of experience leading change management for some of the world’s leading public and private companies. Geoff is a frequent presenter at conferences on topics such as operational performance, change management, and customer experience. His work supporting strategy implementation has been referenced in a Harvard Business School case study. Before founding Attadale, Geoff spent almost 20 years serving global clients of Charter Consulting and Gemini Consulting, and in operations at Sun Alliance Life Assurance. An Australian national, Geoff earned an MBA with high honors from the University of Notre Dame and his bachelor’s degree in economics from the University of Western Australia. Geoff lives in Chicago with his wife and four daughters.
Air Date: Wednesday, November 18, 2015 - 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Geoff Colgan, Partner Attadale Partners
Season: 6, Episode Number: 11
CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.