Contact Center Webinars

Quality Assurance: Old Issues and New Approaches

Written by BenchmarkPortal | Sep 19, 2018 6:47:43 PM
Some things have not changed since the airlines started QA in the call center of old...and some things have changed dramatically. This Webinar will provide insights, draw connections and explore solutions regarding this all-important function in thought-provoking ways. Come prepared to be challenged and to contribute to the QA conversation.