Contact Center Webinars

Optimized Contact Center Learning: Tips on Making Training Your Competitive Strength

Written by BenchmarkPortal | Mar 28, 2018 6:13:20 PM
This Webinar will show you how to evaluate and improve your training through a 3-part process:

- Stepping back to give your training strategic context
- Drilling down to assess the nuts and bolts of best practices training programs
- Hearing about how top centers put the pieces together to make it all work

Come join us for a lively session on this key HR issue. Time, attention and investment in employee learning often has the highest and fastest return. Bruce Belfiore will draw on his experiences to illustrate a roadmap from where you are, to where you want to be - - and the benefits you can expect by achieving your training objectives.