---
title: "Optimized Contact Center Learning: Tips on Making Training Your Competitive Strength"
description: "Optimized Contact Center Learning: Tips on Making Training Your Competitive Strength"
---

[Contact Center Webinars](https://resources.benchmarkportal.com/webinars)

# [Optimized Contact Center Learning: Tips on Making Training Your Competitive Strength](https://resources.benchmarkportal.com/webinars/optimized-contact-center-learning)

 Written by [BenchmarkPortal](https://resources.benchmarkportal.com/webinars/author/benchmarkportal) | Mar 28, 2018 6:13:20 PM

This Webinar will show you how to evaluate and improve your training through a 3-part process:

- Stepping back to give your training strategic context  
- Drilling down to assess the nuts and bolts of best practices training programs  
- Hearing about how top centers put the pieces together to make it all work

Come join us for a lively session on this key HR issue. Time, attention and investment in employee learning often has the highest and fastest return. Bruce Belfiore will draw on his experiences to illustrate a roadmap from where you are, to where you want to be - - and the benefits you can expect by achieving your training objectives.

[View full post](https://resources.benchmarkportal.com/webinars/optimized-contact-center-learning)

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