Contact Center Webinars

Developing Leadership Skills: Your Own and Those You Mentor

Written by BenchmarkPortal | Apr 25, 2018 7:40:43 PM
In a recent survey of PACE members, Leadership Development had the second highest score for topics of interest. It has become clear in recent years that everyone talks about leadership, but most organizations still need to do it better. This Webinar will go beyond the platitudes and focus on data-derived issues that will provide you insights on what - - and how - - you can do better. 

Drawing from BenchmarkPortal’s extensive research on employee satisfaction, Bruce Belfiore will lay out three principles for improved leadership development and will provide listeners with concrete examples of how those principles can be attained.