This Webinar is based on the presentation Bruce Belfiore made at PACE’s ACX Convention in Atlanta last month. For those who were unable to attend, he brings forward the essentials of best practice CS journey mapping, from your corporate strategy through to practical aspects of process implementation. He will note the ways to assemble a CX “dream team” for your organization, which includes incorporating the voice of the customer. This Webinar aims to give you i
nsights you can apply to a well-structured CX Journey Mapping exercise in your organization – so that your customers will love doing business with you, again and again.