“Gateway is excited to receive this prestigious certification from BenchmarkPortal,” said Mike Goyer, Chief Operating Officer of Gateway Mortgage Group. “Customer satisfaction leads the way at Gateway and servicing our customers’ mortgage loans is an essential piece of our business,” Goyer added.
In addition to its accolade from BenchmarkPortal, Gateway has received several other recent awards that also promote the company’s culture of growth, family, and purpose: “Inc. 5000” by Inc. Magazine, “Top 100 Mortgage Companies” by Mortgage Executive Magazine, “Top Workplaces” by both National Mortgage Professional Magazine and The Oklahoman.
“The BenchmarkPortal Call Center of Excellence award reminds our team members that the steps we have taken to elevate the customer experience are working,” said Adam Barker, vice president of Loan Servicing. “As our sales channels continue to expand, it’s crucial that we not only maintain our current service levels but continue to seek additional enhancements that deliver exceptional customer service well after the loan closes.”
Gateway is licensed in 38 states and now operates more than 145 retail locations across the country. The company’s annual loan volume is expected to exceed $6 billion in 2017, and its loan servicing portfolio will eclipse $16 billion.