All managers in our industry need to understand Artificial Intelligence as it relates to contact centers, whether they are actively pursuing it or not.
This eBook from the experts at BenchmarkPortal is a valuable primer on AI that will help with both strategic planning and practical, tactical issues.  The eBook also links you to a roadmap document that will guide through a best practice approach to the topic. 
Download this compact but comprehensive eBook and take advantage of our experience and expertise.  

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