Wednesday, March 30, 2022
11:00 am PT / 2:00 pm ET
Contact center infrastructure provides the plumbing, but relevant knowledge—content and knowhow—needs to flow easily through the interaction pipes to meet your Customer Experience (CX) and Agent Experience (AX) goals.
BenchmarkPortal CEO Bruce Belfiore invites you to join an eye-opening webinar with Sam Hahn, Technology Evangelist for eGain. Together they will discuss the latest research on the pain points that stand between customers and the experience they seek. Sam will explain how the Knowledge Hub concept gathers and organizes knowledge, and provides contact center managers with a truly effective solution that drives better CX and AX - - while reducing costs. Includes compelling case studies.
If you’d like to discover more about eGain’s Knowledge Hub, click here to arrange a meeting, or if you’d like to take advantage of the no cost, no catch, no risk Innovation in 30 Days pilot, register here.