---
title: Developing Agents Who Are More Customer-Centric
description: "CallTalk Show: Developing Agents Who Are More Customer-Centric"
---

[Contact Center Articles](https://resources.benchmarkportal.com/contact-center-articles)

# [Developing Agents Who Are More Customer-Centric](https://resources.benchmarkportal.com/contact-center-articles/developing-agents-who-are-more-customer-centric)

 Written by [BenchmarkPortal](https://resources.benchmarkportal.com/contact-center-articles/author/benchmarkportal) | Mar 3, 2010

***Developing agents who are more customer-centric**   
Date: March 3, 2010   
Host: Bruce Belfiore, CEO of BenchmarkPortal   
Guest: Rosanne D’Ausilio, Ph.D., President – Human Technologies Global Inc   
Below is the Recording of the show:*

 

[View full post](https://resources.benchmarkportal.com/contact-center-articles/developing-agents-who-are-more-customer-centric)

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