---
title: "Consumer and Agent Loyalty: 5 Questions You Need to Ask Yourself Before You Leave Work Tonight"
description: "Consumer and Agent Loyalty: 5 Questions You Need to Ask Yourself Before You Leave Work Tonight"
---

[Contact Center Articles](https://resources.benchmarkportal.com/contact-center-articles)

# [Consumer and Agent Loyalty: 5 Questions You Need to Ask Yourself Before You Leave Work Tonight](https://resources.benchmarkportal.com/contact-center-articles/consumer-and-agent-loyalty-5-questions-you-need-to-ask-yourself-before-you-leave-work-tonight)

 Written by [BenchmarkPortal](https://resources.benchmarkportal.com/contact-center-articles/author/benchmarkportal) | Oct 27, 2010

**Consumer and Agent Loyalty: 5 Questions you need to ask yourself before you leave work tonight** 

Date: October 27, 2010

Host: Bruce Belfiore, CEO of BenchmarkPortal

Guest: Jeanne Bliss, Customer Service Expert Below is the Recording of the show:

 

[View full post](https://resources.benchmarkportal.com/contact-center-articles/consumer-and-agent-loyalty-5-questions-you-need-to-ask-yourself-before-you-leave-work-tonight)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "BenchmarkPortal"
  },
  "dateModified" : "2017-07-18T18:35:00.678Z",
  "datePublished" : "2010-10-27T10:11:36Z",
  "headline" : "Consumer and Agent Loyalty: 5 Questions You Need to Ask Yourself Before You Leave Work Tonight",
  "image" : {
    "@type" : "ImageObject",
    "height" : 60,
    "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
    "width" : 60
  },
  "mainEntityOfPage" : "https://resources.benchmarkportal.com/contact-center-articles/consumer-and-agent-loyalty-5-questions-you-need-to-ask-yourself-before-you-leave-work-tonight",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Contact Center Articles"
  }
}
```