Complaints: How 3% of calls can take 30% of your time - strategies to manage them

Written by BenchmarkPortal | Apr 14, 2010

Complaints: How 3% of calls can take 30% of your time – strategies to manage them
Date: April 14, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: John Chatterley, Industry Expert
Below is the Recording of the show:

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