The surveys taken by the respondents included two open-ended questions:

  • What do you like most about working here?
  • What could be done to improve your work experience?

We have taken a statistically relevant sample of the written responses and have done the frequency reports indicated below:

Frequency Report (derived from answers to open-ended questions)

top 8 most liked reasons.png

top 6 areas to improve.png

Verbatim Report


My Agent Voices blog posts are the result of research on over 5,000 agent surveys conducted in North America. - - Bruce Belfiore

Topics: Agent Turnover, Agent Satisfaction, Management, Agent Voices