---
title: MANAGING WITH COVID-19 | BenchmarkPortal's Virtual Town Hall
description: Join us for a free, fact-filled session on what you can do to manage your center through the Coronavirus pandemic.
---

[CallTalk™ Radio Show](https://resources.benchmarkportal.com/calltalk)

# [MANAGING WITH COVID-19 | BenchmarkPortal's Virtual Town Hall](https://resources.benchmarkportal.com/calltalk/managing-with-covid-19-benchmarkportals-virtual-town-hall)

 Written by [BenchmarkPortal](https://resources.benchmarkportal.com/calltalk/author/benchmarkportal) | Apr 3, 2020 7:55:46 PM

Air date: April 3rd, 2020

Moderator:

| Bruce Belfiore CEO BenchmarkPortal |
| --- |

Speakers:

|  Sal Calderon Customer Care Manager California Regional MLS (CRMLS)   | Pamela Roddy Senior Director Customer Service, Provider Operations , Call Center MAXIMUS | Ann Carlin Vice President, First Notice of Loss Erie Insurance Group |
| --- | --- | --- |

 

- Moderated by BenchmarkPortal’s Bruce Belfiore, who has taken a thought leadership position on the COVID-19 crisis:
  
    - The industry’s first article aimed at contact center managers - [Coronavirus and Your Call Center: Don't Panic - Plan and Prepare](https://resources.benchmarkportal.com/contact-center-articles/coronavirus-and-your-call-center-managing-through-the-global-challenge)
    - Special edition of CallTalk, with Dr. Charles Fenzi, community health expert -[Coronavirus & Contact Center Management | Guest: Dr. Charles Fenzi.](https://resources.benchmarkportal.com/calltalk/special-calltalk-how-to-manage-the-coronavirus-guest-dr.-charles-fenzi)
    - CallTalk episode with Christine Cuneen of Hire Image, on the challenges of screening applicants in this time of COVID-19 crisis - [Let’s Clear the Smoke about Drug Testing and Background Screening: 2020 Update for Managers | Guest: Christine Cunneen](https://resources.benchmarkportal.com/calltalk/lets-clear-the-smoke-about-drug-testing-and-background-screening-2020-update-for-managers-guest-christine-cunneen)
    - Contact Center World interview distilling insights, information and best practices

 

 

 

[View full post](https://resources.benchmarkportal.com/calltalk/managing-with-covid-19-benchmarkportals-virtual-town-hall)

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