Global Credibility Expert, Mitchell Levy, is an evangelist for those who want to be seen as credible and win the war against those in what he calls "Dubious Nation". 

 Mitchell, a TEDtalk veteran, has interviewed over 500 thought leaders from across the world on their credibility. This led him to uncover amazing insights on what credibility really is and why it’s important in today’s world. 

Bruce Belfiore interviews him about how to apply his credibility principles to managing people in the customer service arena.  

Cultivate Credibility as a Contact Center Professional

Video Link: Why You Matter as a ​C​ustomer ​S​ervice ​P​rofessional

Air Date: Tuesday, Nov. 16, 2021 - 2:00 PM/PT
Host: Bruce Belfiore | CEO & Senior Research Analyst | BenchmarkPortal

Guest Speaker: Mitchell Levy | Author, Speaker, Global Credibility Expert
Season: 12 | Episode Number: 11

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MitchellLevy-BlueHat-transparent-500x500-300x300Guest: Mitchell Levy | Author, Speaker, Global Credibility Expert

Global Credibility Expert Mitchell Levy is a 2x TEDx speaker and international bestselling author of over 60 books. After interviewing 500 thought leaders on credibility, he created the Credibility Nation community, published a 5-country international bestselling book, delivered a TEDx, created courses, and is working on getting the definition of credibility rewritten in the dictionary. He's an accomplished Entrepreneur who has created twenty businesses in Silicon Valley including four publishing companies that have published over 750 books. He's provided strategic consulting to hundreds of companies and has been the chairman of a board of a NASDAQ-listed company. Mitchell has been happily married for thirty-one years and prior to covid-19, regularly spent four weeks a year in Europe with family and friends.

faculty-bruce-belfiore-4sm-1CallTalk Host: Bruce Belfiore | BenchmarkPortal
Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University.

CallTalk copyCallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to

Topics: At-Home Agents, CallTalk Radio Show, Customer Service, Customer Experience, CallTalk Season12, Credibility