The pandemic has intensified many of the challenges facing contact center managers.  Join Bruce Belfiore as he interviews Bob Kobek of Mobius SVP for a lively episode of CallTalk centered on issues of worker recruitment and attrition and other remote management challenges in this new age of at-home workforces.  

Management Challenges in an At-Home Work Environment

Air Date: Wednesday, Sept. 29, 2021 - 10:00AM/PT
Host: Bruce Belfiore | CEO & Senior Research Analyst | BenchmarkPortal

Guest Speaker: Robert Kobek | CustomerCount
Season: 12 | Episode Number: 8

Full Show:

bob-KobekGuest: Robert Kobek | CustomerCount

Prior to forming Mobius Vendor Partners in October of 1999, Mr. Kobek spent more than 30 years in the direct marketing industry and government. Specializing in the design, implementation and marketing of products and services, Bob has designed more than 150 outbound telemarketing, inbound customer service and order processing operations and interactive information systems. In 2007 Bob and Mobius launched CustomerCount℠, a cloud-based survey solution providing intuitive real-time reporting, designed for the contacy center industry. Mr. Kobek is a member of the American Resort Development Association and sits on numerous committees. He is a board member of PACE and serves as the chair of the Government Affairs committee. He attended Holy Cross College at Notre Dame, Indiana and Indiana University.

faculty-bruce-belfiore-4sm-1CallTalk Host: Bruce Belfiore | BenchmarkPortal
Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University.

CallTalk copyCallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to

Topics: At-Home Agents, CallTalk Radio Show, Remote Work, CallTalk Season12