Getting it right, right from the start! Hear about:

  • Values alignment
  • Why can’t my work life be like my personal life?
  • Employee engagement ROI chain
  • Culture + Tech + Data = engagement
  • Description of Salesforce's "Ohana" family concept
  • Improving the new hire experience (assembling best practices from different areas of the enterprise)
  • Use of AI in evaluating and career-pathing employees

Guest Host Bio: David Kingsley is an experienced organizational effectiveness executive who is Salesforce’s Senior Vice President, Global Human Resources Strategy and Operations (S&O). He leads a global team of 85 professionals in 12 offices around the world in HR Strategy, Analytics, Program Management and Employee Relations, serving the 26,000 employees of Salesforce across 26 countries. David is focused on the design, development and delivery of the employee experience, leveraging company culture at every step. David holds a B.A. in International Relations from Catholic University and an M.A. in Organizational Science from George Washington University, and previously worked in management consulting with Accenture and Booz Allen.

Air Date: Wednesday, May 31, 2017 - 1PM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: David Kingsley, Salesforce
Season: 8, Episode Number: 5


CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to

Topics: CallTalk Radio Show, Employee Engagement, CallTalk Season 8