Do Happy Leaders Lead Better?

In this special episode of CallTalk, our guest argues that, in today's business organizations, great leaders usually are truly happy leaders. Does this reflect you and your contact center?

You will learn reasons why happiness in leadership is so important, as well as valuable tips on bringing your professional and personal life toward greater happiness.

Guest Speaker: Charles Paelinck, Chief Product Officer for Caesars

Charly has been in senior IT leadership for over 20 years and was most recently the Chief Product Officer for Caesars. As Chief Product Officer, Charly is selecting products and overseeing their development through to cash realization

Air Date: Thursday, July 13, 2016 - 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Charles Paelinck, Chief Product Officer for Ceasars
Season: 7, Episode Number: 7

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CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to

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Topics: CallTalk Radio Show, Leadership Development, CallTalk Season 7