Employee engagement and retention are core talent management building blocks. Staying abreast of key trends and new approaches is important for HR professionals across disciplines. TalentKeepers’ annual Employee Engagement and Retention Trends Survey is the largest and longest continually running research study of engagement and employee retention. More than 800 US-based organizations participated in the study, representing every major industry and all regions of the country. In this session participants will learn what the data is telling us about hot trends and those practices that are getting results, including what the “Best-in-Class” are doing to achieve strong results from their investment in engagement and retention.
Guest Speaker Bio: Chris has over 25 years of experience in the human resources industry, the majority of which has been in the employee engagement, selection, assessment and retention arena. Chris co-founded TalentKeepers in 2000, an organization dedicated to the issue of employee engagement and retention. TalentKeepers products have twice been recognized as “Top Training Products of the Year” by Human Resource Executive Magazine for their innovative and effective approach to employee on-boarding, engagement and retention. Chris has worked with organizations around the world on employee engagement and retention issues including: Accenture, AT&T, BMW, Coke, EDS, GE & UPS. Prior to co-founding TalentKeepers, Chris was the Vice President of Business Development for AlignMark, a division of Thomson Rueters, a multi-billion dollar and leading global e-information and solutions company serving the business and professional marketplace. Chris is a member of the American Psychological Society and an Associate Member of the Society for Industrial and Organizational Psychology. He holds a Bachelor of Science degree in Psychology from the Florida State University, and a Master of Science degree in Industrial/Organizational Psychology from the University of Central Florida.
Air Date: Wednesday, August 16, 2015 - 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Chris Abel, Senior Director, Contact Center Operations and Customer Experience, Bright Horizons Family Solutions
Season: 6, Episode Number: 8
CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.