A thoughtful review of employee rewards and recognition programs will provide you with ideas for improving your operation. These programs do not have to be expensive - many motivational techniques cost little or nothing. Applying latest best practices to your organization may be the way to attain better results and a more satisfied, stable workforce. This episode of CallTalk™ will give you the ideas you need to address this important issue.
Guest Host Bio: Christopher Tomsa is a seasoned contact center manager who is currently a BenchmarkPortal Senior Consultant and is a lead instructor for the College of Call Center Excellence in-person and on-line training courses. He has held senior leadership positions in the call center industry at Citibank and at MetLife Group, where he was Director of Client Services for a MetLife affiliate company. His operations earned numerous awards, including BMP's Top Call Centers award. He shares his experiences on the topic of employee recognition in ways that today's managers can use in their operations.
Air Date: Friday, January 20, 2017 - 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Christopher Tomsa, Certified Auditor and Senior Consultant, BenchmarkPortal
Season: 8, Episode Number: 1
CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.
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