Contact Center News | call center benchmarking

108-KPI Multi-Channel Contact Center Benchmark Report

Jan 24, 2018 8:00:00 AM |

Press Releases, call center kpi's, key performance indicators, call center benchmarking

BenchmarkPortal announces the launch of its Multi-Channel Contact Center Benchmark Report, which represents a major advance over previous efforts to benchmark multi-channel and omni-channel contact centers. Holder of the world’s largest and most respected ...

BenchmarkPortal Joins NICE inContact DEVone Developer Program Adding Automated Benchmarking to CXexchange Marketplace

Sep 20, 2017 10:27:12 AM |

Benchmarking, call center benchmarking, automated benchmarking, ibenchmark

iBenchmark enhances CXone with benchmark data that drives improvement programs for nice inContact users Salt Lake City, September 13, 2017 – NICE inContact (Nasdaq:NICE) today announced that BenchmarkPortal has joined the DEVone developer program and has ...

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108-KPI Multi-Channel Contact Center Benchmark Report

BenchmarkPortal Joins NICE inContact DEVone Developer Program Adding Automated Benchmarking to CXexchange Marketplace

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108-KPI Multi-Channel Contact Center Benchmark Report

BenchmarkPortal Joins NICE inContact DEVone Developer Program Adding Automated Benchmarking to CXexchange Marketplace

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