Organizational Structure: Foundation for Contact Center Success

We have all seen photographs of sinkholes that have swallowed buildings whole.  Weak underpinnings can have tragic consequences; what you don’t see can really hurt you.
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Outsourcing: Which communications should you consider trusting to a partner?

Outsourcing: Which communications should you consider trusting to a partner?  Date: September 15, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Industry Expert Below is the Recording of the show:
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