CallTalk™ Radio Show

Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister

Feb 26, 2024 7:19:20 PM |

CallTalk Radio Show, Best Practices, Customer Feedback, Surveys, QA, A.I.

Customer service surveys are no longer effective. Response rates are low, customers are tired of endless requests, and it’s becoming more difficult to get actionable data. A new technique called sentiment analysis analyzes the conversations you’re already ...

Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton

Jan 24, 2024 9:24:30 AM |

CallTalk Radio Show, Quality Assurance, Best Practices, Delivering Quality, AI, QA, A.I.

Chad Tatton brings tremendous experience in using quality assurance to improve customer satisfaction, efficiency, effectiveness, time to proficiency, and sales in the contact center. During this conversation with host Bruce Belfiore, Chad will relay his ...

Quality Assurance - One Minute Survey | Guest: Dayne Petersen

Feb 11, 2015 11:02:16 AM |

CallTalk Radio Show, Quality Assurance, CallTalk Season 6, QA

Listen to host Bruce Belfiore interview Dayne Petersen in an illuminating discussion on Quality Assurance best practices.

Quality Assurance Part 2: Forms and Beyond - Coaching to Excellence Show | Guest: Lisa Courteau

Mar 16, 2011 1:21:23 PM |

CallTalk Radio Show, Quality Assurance, Coaching for Success, CallTalk Season 2, QA

Quality Assurance & Coaching for Success – CallTalk Caramels: Sweet Snippets from BenchmarkPortal’s Best CallTalk Episodes Quality monitoring programs often become fixated on QA forms; however, there are other necessary components that will assure you are ...

Quality Assurance: Call Monitoring Your Agents Will Love Show | Guest: Lisa Courteau

Feb 2, 2011 1:47:44 PM |

CallTalk Radio Show, Quality Assurance, CallTalk Season 2, Call Monitoring, QA

Quality Assurance: Call Monitoring Your Agents Will Love (Session 1 of 2) CallTalk™ Caramels: Sweet Snippets from BenchmarkPortal’s Best CallTalk Episodes Quality Monitoring, traditionally seen by agents as the dreaded ‘Big Brother’ operation of a company, ...

CallTalk™ Radio Show Archive

Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister

Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton

Quality Assurance - One Minute Survey | Guest: Dayne Petersen

Quality Assurance Part 2: Forms and Beyond - Coaching to Excellence Show | Guest: Lisa Courteau

Quality Assurance: Call Monitoring Your Agents Will Love Show | Guest: Lisa Courteau

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CallTalk™ Radio Show Archive

Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister

Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton

Quality Assurance - One Minute Survey | Guest: Dayne Petersen

Quality Assurance Part 2: Forms and Beyond - Coaching to Excellence Show | Guest: Lisa Courteau

Quality Assurance: Call Monitoring Your Agents Will Love Show | Guest: Lisa Courteau

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools