Conversational Virtual Agents: Advantages and Caveats | Guest: Livio Pugliese

"Conversational Virtual Agent (sometimes known as chatbots) are all the rage. There has been an explosion, with easily accessed and low-priced conversational frameworks from the likes of Amazon and Google. However, while it’s easy to put together a bad ...
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Highlights from Call Center Campus

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Digital Workforce, Keeping Automation Real | Guest: Martijn Zuiderbaan

Nowadays you hear a lot of companies who are doing ‘something’ with Automation (RPA) or Artificial Intelligence (AI), however, what is the real story behind it, is it truly as easy as the vendors pitch it or does it require effort?
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