CallTalk™ Radio Show | At-Home Agents

How Great Frontline Support Creates Great Agents - "How To" Tips | Guest: Mark Brody

Oct 30, 2022 8:38:03 AM |

At-Home Agents, CallTalk Radio Show, Customer Service, CallTalk Season 13

Join Bruce Belfiore as he interviews industry veteran Mark Brody about getting your center "unstuck" by supporting your front line agents - - and making them stars. Providing the right technology, training and leadership, combined with dedication to ...

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Mindfulness Experience: Moving from Toxic to Terrific by Intentionally Helping Staff to Reboot, Reset and Reframe | Guest: Keith Fiveson

Sep 29, 2022 8:34:38 PM |

At-Home Agents, CallTalk Radio Show, Customer Service, CallTalk Season 13

Join CallTalk as Keith Fiveson talks to Bruce Belfiore abou t boost ing your customer experience and employee engagement using leadership techniques he has developed over a lifetime of experience. Use these techniques to empower greater resilienc e and create ...

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Managing Work-At-Home Agents | Guest: Marcia Presberry and Shannon Smith

Aug 31, 2022 8:58:26 PM |

At-Home Agents, CallTalk Radio Show, Customer Service, CallTalk Season 13

Managing work-at-home agents has moved from pandemic emergency mode to representing a long-term challenge for most contact center managers. This episode of CallTalk will focus on tips and best practices that you can use immediately to improve performance. ...

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When YOU Need the Coaching - Managers Need Coaches to Succeed too | Guest: Mitchell Levy

Jul 15, 2022 10:09:26 AM |

At-Home Agents, CallTalk Radio Show, Customer Service, Customer Experience, Credibility, CallTalk Season 13

We have dedicated courses and CallTalk episodes on coaching for agents - an important topic indeed. However, contact center managers need coaching as well - - coaching that may go beyond the training curricula that are in the market. Tune in to this episode ...

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Managing Contact Centers Takes Credibility: Hear how to build it best | Guest: Mitchell Levy

Nov 16, 2021 11:48:13 AM |

At-Home Agents, CallTalk Radio Show, Customer Service, Customer Experience, CallTalk Season12, Credibility

Global Credibility Expert, Mitchell Levy, is an evangelist for those who want to be seen as credible and win the war against those in what he calls "Dubious Nation". Mitchell, a TEDtalk veteran, has interviewed over 500 thought leaders from across the world ...

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How to Guarantee an Amazing Customer Experience | Guest: Jeff Toister

Oct 12, 2021 11:17:31 AM |

At-Home Agents, CallTalk Radio Show, Customer Service, Customer Experience, CallTalk Season12

An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations. Customer loyalty skyrockets when people trust your brand, product, or ...

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Management Challenges in an At-Home Work Environment | Guest: Robert Kobek

Sep 28, 2021 10:42:52 PM |

At-Home Agents, CallTalk Radio Show, Remote Work, CallTalk Season12

The pandemic has intensified many of the challenges facing contact center managers. Join Bruce Belfiore as he interviews Bob Kobek of Mobius SVP for a lively episode of CallTalk centered on issues of worker recruitment and attrition and other remote ...

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MANAGING WITH COVID-19 | BenchmarkPortal's Virtual Town Hall

Apr 3, 2020 12:55:46 PM |

At-Home Agents, Virtual Agents, Coronavirus

Air date: April 3rd, 2020

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Virtual Agents – Ideas for Implementing a Home Based Support Center | Guest: Jesse Hoobler

Mar 19, 2014 11:40:26 AM |

At-Home Agents, CallTalk Radio Show, CallTalk Season 5, Virtual Agents

We will be discussing the reasons why Support Organizations choose to go virtual, advantages to leverage, roadblocks to avoid, and some lessons learned from out in the field.

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Home Agent: A Fresh Look At The At-Home Agent Concept | Guest: Dee Buell

Jul 13, 2011 12:59:55 PM |

At-Home Agents, CallTalk Radio Show, CallTalk Season 2

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At-Home Agent 2 Show | Guest: Steve Silver

Aug 16, 2010 2:31:57 PM |

At-Home Agents, CallTalk Radio Show, CallTalk Season 2

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At-Home Agents | Guest: Steve Silver

Sep 8, 2009 9:42:35 AM |

At-Home Agents, CallTalk Radio Show, CallTalk Season 1

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