Join host Bruce Belfiore, CEO, and Kimberly Parish Barrett, Director, Florida Abuse Hotline, Department of Children and Families, as they discuss government call centers. Bruce and Kimblerly will discuss how simple operational adjustments can lead to improved service levels and increased customer satisfaction. This will be a discussion on how Government Call Centers are using industry leading technology to empower the front line, manage in real time, and streamline processes to improve service levels and customer service.
Guest Host Bio: Kimberly Parish Barrett, Graduated Florida State University with a Bachelor’s in Business and a Master’s in Public Administration. Director of the Florida Abuse Hotline for 2+ years, previous experience as the Verint/Workforce Management Administrator, Data Analyst, and Call Floor Supervisor (5 years), Certified Public Manager.
Air Date: Wednesday, May 15, 2013 - 8AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Kimberly Parish Barrett, Director, Florida Abuse Hotline, Department of Children and Families
Season: 4, Episode Number: 9
CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.