[et_pb_section admin_label="section" background_image="http://www.benchmarkportal.com/wp-content/uploads/2015/10/IMG_0925-copy.jpg" transparent_background="off" allow_player_pause="off" inner_shadow="off" parallax="on" parallax_method="off" padding_mobile="off" make_fullwidth="off" use_custom_width="off" width_unit="on" make_equal="off" use_custom_gutter="off"][et_pb_row admin_label="row"][et_pb_column type="4_4"][et_pb_text admin_label="CallTalk Online Radio Show" background_layout="light" text_orientation="center" use_border_color="off" border_color="#ffffff" border_style="solid"]

Email Metrics Best Practices

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label="Section" fullwidth="off" specialty="off" transparent_background="off" background_color="#e7e7e7" allow_player_pause="off" inner_shadow="off" parallax="off" parallax_method="off" padding_mobile="off" make_fullwidth="off" use_custom_width="off" width_unit="on" make_equal="off" use_custom_gutter="off"][et_pb_row admin_label="Row"][et_pb_column type="4_4"][et_pb_text admin_label="Show Plugin" background_layout="light" text_orientation="left" use_border_color="off" border_color="#ffffff" border_style="solid"]

[/et_pb_text][et_pb_text admin_label="Show Details" background_layout="light" text_orientation="left" use_border_color="off" border_color="#ffffff" border_style="solid" text_font="||on||" text_line_height="1.2em"]

Air Date: Wednesday, November 11, 2009 - 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: John Chatterley
Season: 1, Episode Number: 9

[/et_pb_text][et_pb_blurb admin_label="Archive" saved_tabs="all" global_module="5859" title="Check out our CallTalk Archives by Clicking Here" url="http://www.benchmarkportal.com/calltalk-archives/" url_new_window="off" use_icon="on" font_icon="%%247%%" icon_color="#0085be" use_circle="on" circle_color="#eaeaea" use_circle_border="on" circle_border_color="#0085be" icon_placement="top" animation="top" background_layout="light" text_orientation="center" use_icon_font_size="off" use_border_color="off" border_color="#ffffff" border_style="solid"]

[/et_pb_blurb][et_pb_divider admin_label="Divider" color="#5b5b5b" show_divider="on" divider_style="solid" divider_position="top" hide_on_mobile="on"] [/et_pb_divider][et_pb_text admin_label="CallTalk Bio" background_layout="light" text_orientation="left" use_border_color="off" border_color="#ffffff" border_style="solid" saved_tabs="all" global_module="5858"]


CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label="section" background_image="http://www.benchmarkportal.com/wp-content/uploads/2015/10/IMG_0925-copy.jpg" transparent_background="off" allow_player_pause="off" inner_shadow="off" parallax="on" parallax_method="off" padding_mobile="off" make_fullwidth="off" use_custom_width="off" width_unit="on" make_equal="off" use_custom_gutter="off"][et_pb_row admin_label="row"][et_pb_column type="4_4"][et_pb_code admin_label="vTiger Contact Form " global_module="6627" saved_tabs="all"]<meta http-equiv="Content-Type" content="text/html;charset=UTF-8"> <form name="new Contact US " action="https://crm.benchmarkportal.com/modules/Webforms/capture.php" method="post" accept-charset="utf-8" enctype="multipart/form-data"><input name="__vtrftk" value="sid:604dbffd6e13bc68fd189dd91dd154a9cd6abcc2,1471639107" type="hidden"> <input name="publicid" value="97919c301aaa5760ce99e90e757d9463" type="hidden"> <input name="name" value="new Contact US " type="hidden"> <input name="VTIGER_RECAPTCHA_PUBLIC_KEY" value="RECAPTCHA PUBLIC KEY FOR THIS DOMAIN" type="hidden"> <table> <tbody><tr> <td><label>First Name*</label></td><td> <input name="firstname" value="" required="" type="text"> </td></tr> <tr> <td><label>Last Name*</label></td><td> <input name="lastname" value="" required="" type="text"> </td></tr> <tr> <td><label>Company*</label></td><td> <input name="company" value="" required="" type="text"> </td></tr> <tr> <td><label>Primary Phone*</label></td><td> <input name="phone" value="" required="" type="text"> </td></tr> <tr> <td><label>Primary Email*</label></td><td> <input name="email" value="" required="" type="email"> </td></tr> <tr> <td><label>Interested In*</label></td><td> <input name="label:Interested_In" value="" required="" type="text"> </td></tr> <tr> <td><label>Comments*</label></td><td> <textarea name="label:Comments" required=""></textarea> </td></tr> <tr> <td> <select name="leadsource" hidden=""> <option value="">Select Value</option> <option value="LinkedIn">LinkedIn</option> <option value="Tom Carolan - LinkedIn">Tom Carolan - LinkedIn</option> <option value="Web">Web</option> <option value="Employee Referral">Employee Referral</option> <option value="OSA - (On-site Assessment)">OSA - (On-site Assessment)</option> <option value="CCCE">CCCE</option> <option value="Cold Call">Cold Call</option> <option value="UCN - new">UCN - new</option> <option value="The College Of Call Center Excellence: a">The College Of Call Center Excellence: a</option> <option value="In Depth Reality Check contact page">In Depth Reality Check contact page</option> <option value="CCCEOnline :: Registration Page">CCCEOnline :: Registration Page</option> <option value="reality-check">reality-check</option> <option value="Web Based E-Learning Courses">Web Based E-Learning Courses</option> <option value="callcenterassesments contact page">callcenterassesments contact page</option> <option value="contact us page">contact us page</option> <option value="ABOUT US">ABOUT US</option> <option value="Certification">Certification</option> <option value="CCCEOnline.com: Checkout Page">CCCEOnline.com: Checkout Page</option> <option value="Website Survey">Website Survey</option> <option value="AARP/ASI">AARP/ASI</option> <option value="Downloaded Free Article">Downloaded Free Article</option> <option value="Existing Customer">Existing Customer</option> <option value="Self Generated">Self Generated</option> <option value="Employee">Employee</option> <option value="Partner">Partner</option> <option value="Public Relations">Public Relations</option> <option value="Direct Mail">Direct Mail</option> <option value="Conference">Conference</option> <option value="Trade Show">Trade Show</option> <option value="Web Site Contact Us" selected="">Web Site Contact Us</option> <option value="Word of mouth">Word of mouth</option> <option value="Other">Other</option> <option value="Website Registration">Website Registration</option> <option value="in-depth-reality-check">in-depth-reality-check</option> <option value="Unspecified">Unspecified</option> <option value="Inbound Email">Inbound Email</option> <option value="Web Store Purchase">Web Store Purchase</option> </select> </td></tr> <tr> <td> <select name="leadstatus" hidden=""> <option value="">Select Value</option> <option value="Introduction Email Sent">Introduction Email Sent</option> <option value="Introductory Phone Call Made">Introductory Phone Call Made</option> <option value="Cold">Cold</option> <option value="Warm" selected="">Warm</option> <option value="Hot">Hot</option> <option value="Junk Lead">Junk Lead</option> <option value="Attempted to Contact">Attempted to Contact</option> <option value="Lost Lead">Lost Lead</option> <option value="Contacted">Contacted</option> <option value="Unknown">Unknown</option> <option value="Qualified">Qualified</option> <option value="Pre Qualified">Pre Qualified</option> <option value="Not Contacted">Not Contacted</option> <option value="Contact in Future">Contact in Future</option> <option value="Qualified - Passed to Sales">Qualified - Passed to Sales</option> <option value="Existing Client - Do Not Contact">Existing Client - Do Not Contact</option> <option value="Downloaded Free Reports">Downloaded Free Reports</option> <option value="SRRO Done - Passed to Sales">SRRO Done - Passed to Sales</option> <option value="SR Step Exempt - Qualified">SR Step Exempt - Qualified</option> </select> </td></tr> </tbody></table> <input value="Submit" type="submit"> </form> <script type="text/javascript">window.onload = function() { var N=navigator.appName, ua=navigator.userAgent, tem;var M=ua.match(/(opera|chrome|safari|firefox|msie)\/?\s*(\.?\d+(\.\d+)*)/i);if(M && (tem= ua.match(/version\/([\.\d]+)/i))!= null) M[2]= tem[1];M=M? [M[1], M[2]]: [N, navigator.appVersion, "-?"];var browserName = M[0];var form = document.forms[0], inputs = form.elements; form.onsubmit = function() { var required = [], att, val; for (var i = 0; i < inputs.length; i++) { att = inputs[i].getAttribute("required"); val = inputs[i].value; type = inputs[i].type; if(type == "email") {if(val != "") {var elemLabel = inputs[i].getAttribute("label");var emailFilter = /^[_/a-zA-Z0-9]+([!"#$%&()*+,./:;<=>?\^_`{|}~-]?[a-zA-Z0-9/_/-])*@[a-zA-Z0-9]+([\_\-\.]?[a-zA-Z0-9]+)*\.([\-\_]?[a-zA-Z0-9])+(\.?[a-zA-Z0-9]+)?$/;var illegalChars= /[\(\)\<\>\,\;\:\"\[\]]/ ;if (!emailFilter.test(val)) {alert("For "+ elemLabel +" field please enter valid email address"); return false;} else if (val.match(illegalChars)) {alert(elemLabel +" field contains illegal characters");return false;}}}if (att != null) { if (val.replace(/^\s+|\s+$/g, "") == "") { required.push(inputs[i].getAttribute("label")); } } } if (required.length > 0) { alert("The following fields are required: " + required.join()); return false; } var numberTypeInputs = document.querySelectorAll("input[type=number]");for (var i = 0; i < numberTypeInputs.length; i++) { val = numberTypeInputs[i].value;var elemLabel = numberTypeInputs[i].getAttribute("label");if(val != "") {var intRegex = /^[+-]?\d+$/;if (!intRegex.test(val)) {alert("For "+ elemLabel +" field please enter valid number"); return false;}}}}; }</script>[/et_pb_code][et_pb_code admin_label="LeadLander Form Tracking Code" global_module="6656" saved_tabs="all"]<script type="text/javascript">llfrmid=20841</script> <script type="text/javascript" src="https://formalyzer.com/formalyze_init.js"></script> <script type="text/javascript" src="https://formalyzer.com/formalyze_call_secure.js"></script>[/et_pb_code][et_pb_social_media_follow admin_label="Social Media Follow" global_parent="5459" link_shape="rounded_rectangle" background_layout="light" url_new_window="on" follow_button="off"] [et_pb_social_media_follow_network social_network="linkedin" url="https://www.linkedin.com/groups/1874540" skype_action="call" bg_color="#007bb6"] LinkedIn [/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network="twitter" url="https://twitter.com/benchmarkportal" skype_action="call" bg_color="#00aced"] Twitter [/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network="facebook" url="https://www.facebook.com/BenchmarkPortal" skype_action="call" bg_color="#3b5998"] facebook [/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network="google-plus" url="https://plus.google.com/+Benchmarkportal/posts" skype_action="call" bg_color="#dd4b39"] Google+ [/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network="youtube" url="https://www.youtube.com/user/benchmarkportal" skype_action="call" bg_color="#a82400"] Youtube [/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network="pinterest" url="https://www.pinterest.com/benchmarkportal/" skype_action="call" bg_color="#cb2027"] Pinterest [/et_pb_social_media_follow_network] [/et_pb_social_media_follow][et_pb_code admin_label="LeadLander Code" global_module="5449" saved_tabs="all"]<script type="text/javascript" language="javascript"> var sf14gv = 20841; (function() { var sf14g = document.createElement('script'); sf14g.type = 'text/javascript'; sf14g.async = true; sf14g.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 't.sf14g.com/sf14g.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sf14g, s); })(); </script>[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section]

Topics: CallTalk Radio Show, E-mail Best Practices, CallTalk Season 1